Volunteers give up water deliveries due to harassment from irate consumers


The water body here on Wednesday appealed to consumers who are experiencing water service interruptions to stop harassing and threatening volunteers manning water tankers and fire trucks delivering water to villages amid the prevailing dry spell.

Charmaine Janis Rodriguez-Kara, spokesperson of the Metro Cebu Water District (MCWD), said the utility firm is asking the public “to show sobriety and patience at this difficult time.”

“As part of the efforts to mitigate the effects of the water supply shortage, water trucks from MCWD and the barangays and fire trucks are helping deliver MCWD water for free to the affected residents,” Kara said in a statement sent to the Philippine News Agency (PNA).

The trucks have been coordinating with the water district here to withdraw water from specific sources identified by them, she said.

“However, we have received reports of some residents harassing and threatening the volunteers manning the water trucks or fire trucks, resulting in some volunteers opting not to help deliver water anymore,” Kara said.

According to her, reports of harassment of water rationing volunteers will make the efforts to serve those areas without water supply more difficult.

“We need everyone’s cooperation and understanding amid these very hard times,” Kara said.

Last April 27, the MCWD implemented a rationing schedule to enable the affected consumers to store water while supply is low due to the dry spell.

The continued dwindling supply of MCWD’s Jaclupan facility in Talisay City has contributed to the situation where “more and more areas experienced low pressure to no water even during the rationing schedule,” Kara said.

The MCWD, she said, has devised a back-up plan by having water delivered through water trucks and considered it as “the only chance (for) some areas to have water supply.”

“We apologize for the inconvenience. Rest assured, MCWD is working nonstop in finding ways to ration the available but very limited water supply,” Kara said.

“We encourage the public to be part of the solution through ensuring order during distribution and for patience and cooperation with the volunteers, who only have the intention to serve everyone,” she said. (PNA)